HOUSTON – As October marks Domestic Violence Awareness Month, the Houston Police Department is shining a light on how they respond to calls for help from those impacted by domestic violence. Officers on the front lines are specially trained to protect and support victims, even when barriers make reporting difficult.
Lieutenant Kollean Himes, from HPD’s Major Assaults Family Violence Division, explained how the department approaches these sensitive situations with empathy and thoroughness. Starting from the first 911 call, officers are trained to assess the situation carefully, secure the scene, and offer immediate aid and resources to survivors.
HPD wants the public to know that their officers are specially trained to not only protect but also support victims at every step of the process, even when they are hesitant to reach out. The department’s approach combines swift intervention, investigative thoroughness, and long-term support to ensure that survivors are not left without help.
KPRC2′s Re’Chelle Turner spoke with Lt. Himes, who detailed the department’s compassionate approach to domestic violence calls.
“When you approach a family violence scene, you have to approach it with empathy,” Himes explained. “We understand this could be one of the most traumatic experiences of someone’s life.”
Initial Response: Securing Safety and Providing Support
HPD’s officers are trained from the academy to respond to domestic violence cases with empathy and care. Once officers arrive at the scene, their priority is to secure the safety of the victim and assess whether medical attention is needed. But responding to a domestic violence call involves more than just addressing the immediate threat.
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Patrol officers gather detailed information from victims and witnesses and provide survivors with a “blue form” containing resources such as counseling services, housing support, and guidance for children affected by the trauma. This form serves as a vital first step in helping victims’ transition away from dangerous environments.
Lt. Himes stressed that officers don’t leave the scene once the immediate danger is handled—they continue to offer resources and collect evidence for further investigation, even if the abuser has fled or the victim is unsure about pressing charges.
“Sometimes the suspect isn’t on the scene, but that doesn’t mean we just walk away,” said Himes. “We refer the case to a detective to ensure its followed up thoroughly.”
The Investigation: Building a Case for Justice
If the victim decides to pursue legal action, HPD detectives take over the investigation, working closely with the District Attorney’s office to build a strong case. Lt. Himes emphasized that the decision to file charges does not rest solely with the victim. Instead, the evidence collected during the investigation—witness interviews, medical records, and other corroborating details—helps the DA determine whether to pursue charges.
“A lot of times, victims may not want to press charges immediately. They just want the violence to stop,” Lt. Himes said. “But the decision ultimately falls to the District Attorney, based on the facts and evidence we gather,” she added.
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This process ensures that abusers can still be held accountable, even if victims are reluctant to pursue charges due to fear or intimidation. HPD works hard to ensure that justice is not out of reach for those who are most vulnerable.
Long-Term Support: A Pathway to Safety and Recovery
HPD’s commitment to survivors doesn’t end with the initial call or investigation. The department ensures victims have access to a wide range of services to help them rebuild their lives. The “blue form” provided at the scene includes a list of resources, from counseling and mental health support to legal assistance and housing options. For those with children, there are services that specifically address the trauma experienced by young family members.
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The department also takes an inclusive approach, offering help to people from all communities, including LGBTQ+ individuals and those from diverse religious or cultural backgrounds.
“We know that domestic violence can affect anyone, regardless of their background, and we’re committed to making sure no one is left without assistance,” Lt. Himes noted.
In some cases, HPD works with nonprofit organizations and community advocates to further extend support beyond the criminal justice system, ensuring survivors have the resources they need for long-term recovery.
Reaching Out for Help: HPD’s Ongoing Message to the Public
Lt. Himes encouraged anyone experiencing domestic violence to seek help, reminding them that even if they feel unsure or afraid, HPD is there to support them.
“Even if you call 911 and then change your mind, know that we take every report seriously,” she said. “Once a call is made, we have the information, and we’re going to respond to ensure your safety.”
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HPD dispatchers are trained to handle these high-risk situations with care, understanding that victims may not be able to openly discuss their circumstances over the phone. If a victim’s call is interrupted by an abuser, the dispatcher will still send help, knowing that immediate intervention could save lives.
Resources Always Available
Domestic violence doesn’t just happen during business hours, which is why HPD’s support for survivors is always available. The department remains vigilant in responding to all reports of domestic abuse, ensuring that no victim is left behind. For more information on domestic violence resources, support services, or how to get help, visit the National Domestic Violence Hotline.